How can we help?
Find answers to common questions, or reach our team directly — we're happy to help.
Frequently asked
How do I place an order?
Open the app, choose delivery, pickup or dine-in, browse the menu or build your own bowl, add items to your cart, and check out. You'll get updates as your order is prepared.
Which order types are available?
You can order for delivery to your address, pickup from a selected branch, or dine-in. Switch between them at the top of the home screen.
Can I customize my bowl?
Yes. Tap "Create your own bowl" to choose your base, protein and add-ons. You can adjust quantities before adding to your cart.
How do I change or cancel an order?
If your order hasn't been prepared yet, contact us right away by email or phone and we'll help. Once an order is in preparation it may not be possible to change it.
How do I manage my account or addresses?
Go to Profile in the app to update your details, saved addresses and payment methods.
I'm having a technical problem with the app.
Make sure you're on the latest version from the App Store or Google Play. If the issue continues, email us at trust.dev303@gmail.com with your device model and a short description, and we'll get back to you.
Still need help?
Reach us directly and we'll respond as soon as we can.